Of Benz Cabbie & Bookings as such

First, a little confession of guilt.

I called for a cab. Waiting for more then the promised 5-7 mins, it has not arrived yet. Suddenly, an empty came along. What do you do? Of course get on the cab. After which, I called to cancel the booking.

Well, donno how the original cab-drive who took the call will think.

Today I am in a rush. Normally, 49/50 times, I will actually stay for the cab which I have booked even though there happens to be empty cabs around.

Do you know that there are some forums which are for cabbies? I once visited those forums and the benz (mercedes) cabbie damned yayapapaya. They are like boasting how they played their customers. Like how those ppl who advanced booked their cab. If they are late for like 5 min, they can then press the 'no show' button and leave -- Meaning SABO the customer. Then some still say when the customer call again, how they would then bid again, and then the customer still have to take back their cab.

I would say super bo-liao loor.

I personally experienced years ago, those benz taxi touting tourist who just came out of their flight and get on their limosine cab. If cameras / video phones are as popular now, they will get it from me man. Just film and then STOMP them!

Mocha

Haha! Who is not talking about the Mocha advertisment regarding the muscle man? Hands up!

Well, at least its quite corny.

Am I supposed to link it to the all'so-famous Steven Lim? Yes, he's able to make a name for himself alright. The lame and crappy guy. (Steven, if you wanna flame me, by all means go ahead)

Personally, I DO NOT like him ever since he started to offer to pluck eyebrows at Orchard eons years ago. Gosh, she's like scaring ppl away. (Including my gf)

Wondered how he will be like say 10 years from now?

Only time will tell.

Customer Service

Yak yak yak! it's back to crap-ing.

Was quite a delight to go for the NOKIA Business Showcase 2007 earlier in the day.

Here, we got to see the company's direction, of course with the pressing out of the latest phone. (For now, its E51). Digressing a little, it is more hardy then I expected from the photos. But it being too similar with the E90 communicator which I am holding currently, thus I don't think it will be my dress phone.

Anyway, it seemed like NOKIA is being quite optimistic in their sales and forecast. However, seemed like the Technical (After-sales) part has not been keeping up with its Sales / Advertisment counterpart.

Come on, who really dares to land his / her phone into the technicians at the NOKIA care center. It is currently just like a gambling game. All they will tell you is that your phone will be together with them for a few weeks. And there are not even replacement phones. Yes, not even premium phones customers. Crap.

When you get the phones back from servicing, it seemed that they have only done an 1 hour job although it has been retained for a few weeks.

Perhaps sometimes it can already be a blessing that it is not in a worse state then before.

How much can a company emphasize in after sales service? If you were to ask me, I would say... Everything. Sometimes, I would choose a vendor even if they are more expensive. But I know that they will be providing me with exceptional after sales service. It can be a extra cost to companies but I think it can be the most important investment. When there is one more customer loyalty, it simply means one more market share. It's a double effect. One more up for you, and one down for the competitor.